Customer Testimonials
Clean, organized, excellent service and friendly staff. Matt and Jaime made this a great experience for me
Had a wonderful experience working with Andrew and got me into a full fledged vehicle that will support me. He was super helpful and found me an even better option than what I wanted initially at a lower rate even.
Great service and made us comfortable during the buying process. I can see taking care if the customer is a top priority.
We were looking for a Tuscon Hybrid and they had both used and new options. We felt that we got a good and honest upfront price on a used 2023 model. Andrew Young was our sales rep and he did a great job of giving us options and answering our questions regarding the car AND financing it. We paid for extra protective options for the car and needed installation of special equipment at an offsite location. Walser Hyundai Coon Rapids had the car ready in 2 days and delivered it to the offsite location with no problem. My favorite aspect was they ...
We purchased our vehicle online - first time for us. We spoke with several salesman, but we always got return calls. We got the best price online out of the other five dealerships we were working with. We completed the entire transaction over the Internet in four days - a week later we went to pick up the car, a week later, because we added undercoating. Upon arriving Nick got us signed up with the online app, he then took us out to the car and walked through all the features. We were there about an hour. It was a ...
The staff is incredibly helpful and kind! They are great at communicating and service was speedy. 10/10 definitely recommend here if you want transparent estimates and work done by people that will take care of you!
They got me a great deal on my Palisade. Our salesman Johnathon was very helpful and knowledgeable on the car.{He owned one} I will go back when I need another car.
Thank you Andrew Young! My uncle is loving his new Camaro.
Very helpful and friendly staff. However, felt VERY pressured to purchase add ons...extended warranty, undercoat, paint protection etc. They stated they were working on our paperwork but they actually didn't start the paperwork until we declined the add ons 3 times. Felt lied too and my time was wasted.
Made buying a new car easy! Test drove one weeks before. Never felt pressured. Came back for a second look and ended up having a different sales person, who was also wonderful!! Love my Tuscon!
I highly recommend going to Andrew for your next car!
Great buying experience with salesman, sales manager and customer all collaborating together face to face to find right car and terms to make a completely transparent deal from start to finish.
Everyone was helpful and knowledgeable they asked the right questions and cared about me and my vehicle
Beautiful facility, professional staff, great selection of vehicles. It was a great experience buying our second Tucson.
People were very nice & helpful. They called me a Uber so I don’t have to wait there. They gave me the detail inspection video. Excellent service!
I am satisfied with the level of service at this dealership. Will continue to use them.
Can I just be ok with giving you 5 stars my gosh who has time for this?
Love the fact that warranty issues are really covered! The flow of information regarding car status is wonderful.
Prompt, answered my questions, showed me the work done and everyone I saw looked like they enjoyed working there
The service tech I worked with was super helpful and communicative throughout the entire process, but I had to bring my car in three times for the same issue as it only got partially resolved the first time. Was able to get in quickly for the initial appointment, second diagnostic appointment, and then third appointment when the needed parts came in for the second cause of the same issue. Less than two weeks all told and was only without my car for two days during that period.
Phenomenal dealer, I wouldn't go anywhere else.They have always gone above and beyond for us and we are very thankful for their service.
Able to book a recall service appointment within a ten day window. Friendly service representatives, comfortable waiting area with work completed in a reasonable time.
The experience was efficient and friendly. Sales person was helpful. Appreciate not having to haggle over price.
The dealership was very modern and clean. The car I wanted to test drive was ready to go when we arrived.
Very nice and thorough with discussing car perks and the dealership perks. Got my car from their partner dealership and sent to the one I was buying at which was super nice!
The service was very good; Joshua was knowledgeable in all aspects of the sale and was very helpful
Always excellent service!! Great Caribou coffee too! Enjoy getting my car washed every time am in too! Thanks!
knowledgeable staff who know cars. Car was ready when stated. Thank you for taking care of vehicle.
Vince was great to deal with and went the extra mile to make things work. Would highly recommend.
Very happy with their service and the time for the appointment. I did like the video that they sent me when working on my car.
Fair prices and good service. Our experience was very enjoyable and we would use Walser again in a heartbeat.
they found the problem in the normal maintenance check and was able to fix this under warranty.
We really enjoyed working with Walli. However the car did not come with any car mats. I asked him about the possibility of a set. He said several times he would talk to inventory/ people in the back. He never did and just kept telling us “you can go on Amazon to look, they are very inexpensive”. Disappointing, we have purchased many cars over our lifetimes and mats have always been included. We still love the car, but disappointed by the lack of follow through. Mary Anderson
very prompt and their customer service is the best and they are friendly. I will recommend them anytime.
My advisor, Jordan, was great! He helped me understand my services needed. And everything went quick!
Staff were nice. Service was performed in a timely manner. Charges were what was quoted. Thank you!
Excellent dealership, friendly staff, made a vehicle purchase easy. Would recommend to everyone! Great job!
Elivia was a delight. She is professional yet personable and very knowledgeable about the Palisade.
Vey friendly, professional and easy to work with. I love the little video sent to my phone showing different points of inspection being done on my car! Great work all around!
They were able to get our vehicle in and complete everything the same day. Drop off and pickup were super smooth. Customer service was excellent.
Arianna is so polite and professional. She made this the best experience I’ve had. I’d go to her every time I need service!
Wali was wonderful to work with! I highly recommend him. Great environment and wonderful service all around.
Great customer service, nice new facility, kept be aware what was being done with my car, overall very satisfied with the service I received.
They were really easy to work with and did everything they could to make this deal work out for us.
Very friendly and well-versed in the products offered at your location. Nick took the time to ensure I chose the correct vehicle and did not pressure me to decide. I will select the Coon Rapids location again when it comes time to trade in or add a vehicle to my garage.
Very good customer service. always kept me informed. Very helpful with questions that I had requested
Very friendly, professional, accommodating, and efficient. I was in and out faster than expected and had all questions answered promptly.
Very nice! Great customer service. I brought in my vehicle and was treated very well.
Great crew! Everyone I worked with were customer service experts! One of the best I’ve seen at a dealership!
Super professional, great communication! I usually dread going in for service, but this was a pain free experience!
All the employees are very friendly and helpful. I have had my car in a few times and each time has been a positive outcome.
They were very fast and friendly and they have a very nice and clean environment.
The Service manager is beyond amazing! He runs a great shop and honestly puts the customers first. I have been so incredibly happy with the service since this new shop moved into Coon rapids.
We worked with Natalie on our truck purchase which lastest long after hours, our fault, not hers. Excellent service, friendly people, would recommend. If your looking for a new vehicle, see Natalie!
I was very pleased with this dealership! Vince Johnson was very good at helping us find the right vehicle for our family. He was knowledgeable, efficient and kind. I did not feel over pressured and I felt they gave me a fair price for my trade in. Highly recommend!
I recently had the pleasure of working with Joe Hnilicka to purchase a car out of state; this entire process was completed remotely. This was a complex sale but, Joe made every possible effort to make me feel comfortable with the sales process by texting videos of the car, communicating consistently, and putting me in touch with the right people if he was not available, even on his day off. Joe is very conscientious, honest and very professional. I would highly recommend working with him for any of your car purchasing needs!
We had a great experience with Wali. He even met us at a closer Walser location to test drive a car since we were traveling a long distance to check it out. Their facilities were super clean, and everyone was friendly. Highly recommend Wali and Walser!
I have not had any service yet but I have had some questions that the staff at Walser Hyundai Coon Rapids answered me promptly.
The oil change went well. The only problem I have is that they told me I should get new tires before winter. I just bought this vehicle from them a few months ago and this was my first oil change and I've only put on a few thousand miles. I'm really hoping they will help me with the cost, because the vehicle I traded in had brand new tires last fall. I can't afford to do it all again.
Great experience. We purchased our car at another Hyundai store but we will buy our next Hyundai here. Hassan and team are great!
The service appointment was easy to make got in on time. Answered all my questions and showed all service on a video.
A few weeks ago I leased my first car here! Had amazing help from Vincent Johnson. He informed me very well and made me very comfortable!! In love with my new Kona. Would recommend him and the whole dealership to anyone looking for a new car!
Good afternoon, Customer service was great, very helpful and friendly. Although my issue came back and I will need a return appointment, but I'm travelling for work the next couple weeks.
Best Dealership I have ever been to when looking and purchasing a vehicle. Shian the Salesperson was Fantastic. Friendly, very helpful throughout the process. Made my experience one I’ll remember. Matt the Manager also was a Great person to work with. Helped me through some questions that I had and some good ideas. Definitely will let others know when they are looking for a vehicle to come here. Everyone I felt with were excellent.
I would recommend bringing your vehicle here for service. The customer service is second to none. Pola (apologies if misspelled), the service advisor, was absolutely wonderful. Such a friendly person and so helpful. The waiting area is super clean. Complimentary fresh popped popcorn, coffee and bottled water.
Friendly courteous service team, comfortable waiting area. Chose an afternoon appointment to avoid delays and they started right away. Text report with video was a nice touch.
Great experience! Finished sooner than planned Comfortable waiting room. Great coffee. Polite and professional contact. Like!
Would give a 5 but no one explained what all had been done on SUV
Sales people were not pushy, they seemed knowledgeable and when they didn't know something they would find someone who did. I never felt rushed
Everything went smoothly, was a great buying experience. Wally (not sure if that's how you spell his name) was very knowledgeable and made the process very easy.
All the folks at Walser Hyundai Coon Rapids will go out of their way to help and explain any questions I have about our new Santa Fe. They have a new beautiful building and I look forward to woking with all the folks in the future.
The service dept was very efficient. We dropped off our car to have a problem diagnosed. They did it quicker than estimated. Everyone was very friendly and helpful.
Josh was very helpful and willing to go the extra mile for us. He brought different models for us to try and also drove several cars so we could see what the colors really looked like.
Very nice new building with open floor concept, very clean and professional, staff is courteous and professional
I purchased my car in December from Natalie K. She had very good service, and I could not be happier with my car. The whole team there was very pleasant to work with.
They are efficient, and helpful. I love the text updates with the video explaining the issues.
Took care of my needs on my Kia Mini van. Had great music in the back ground.
Excellent customer service. The employees were all very cordial and helpful. The facilities were clean and well maintained. Thank you.
Had a great experience and highly recommend this dealer! It was by far the best experience I have ever had at a dealership.
Excellent pricing on the used vehicle I purchased. The sales managers I worked with were very professional, with great communication. Highly recommend!
Great experience staff made it super easy from loaner car to picking up mine will return !
My service manager that helped me was awesome!! I think her name was Paloma maybe??
Knowledgeable and kind staff. They were very respectful at Coon Rapids which wasn’t the case for me at other dealerships.
Fast, painless & efficient service with phenomenal customer service! I would recommend to everyone and anyone!
The over-all experience with Walser was great. Although I'm not craazy about the texting to recommend and get authorization for repairs it was good. The Service adviser Paola was considerate and good at responding to my inquiries. The Service Manager Jeremywas good enough to call me aand explain some issues they had repairing the vehicle. Over-all it was a very good experience.
Absolutely amazing! Johnathan and Matt B went above and beyond for accommodating our specific needs. Very professional and knowledgeable. We will definitely return.
Very good experience with Wali here!!! Our concerns were all addressed by him and his team. Will definitely recommend to shop new cars here 🙂
My experience at Walser Hyundai Coon Rapids was efficient, polite, courteous, quick and friendly. Excellent customer care and service! Thank you.
Elivia was knowledgeable and friendly. Spent a lot of time answering my questions. She was great to work with,
Walser Hyundai of Coon Rapids was able to get my older car (2007) in the same day I called about fluid leaks They located the problems, stopped the leaks with temporary fixes, ordered the parts, and scheduled the work for when everything arrived. I was able to continue driving the car and then return to have the work completed in just one more appointment. Thanks.
Friendly and knowledgeable service personnel. Service completed in a timely manner. I highly recommend this dealership.
The employees were great to deal with and service was prompt and kept me updated through the process.
Walser Hyundai of coon rapids was absolutely the best! They weren't pushy about their products and actually took time to answer your questions about said vehicle. I ended up buying from them a 2020 Volkswagen Atlas SEL. We purchased some packages too for the car. (It's what I wanted because we have a little one.) The process was incredibly easy and rather enjoyable. Wali Mahmood was our guy that helped us. If you're looking for a vehicle I highly recommend wali. If you can't get to wali I'm sure someone else in the sale department could ...
The service was quick and professional. I was greeted politely, asked if I had any questions. The waiting area was clean and comfortable.
the service staff was courteous, knowledgeable and professional. The service was prompt and what needed to be done was explained.
I went to look for suv. I was help by Jocelyn, who was great to work with along with Jamie the finance manager. They made the whole experience stress free and not pushy after I let them know I won't be getting any add ons. Hassan, The GM was very friendly and I would be happy to work with all of them again. A special thanks to Jocelyn and Jamie spending the time on Memorial day to get the deal done and Matt taking time to get my palisade ready to go home.
Josh was a great salesman! Helped me get the best deal on the vehicle I wanted!!