Customer Testimonials
Anthony was a great help getting my new car and was very knowledgeable about the vehicles and service walser provides
Walser Hyundai is a great place if you’re looking to lease or buy a new car! Staff are extremely helpful and friendly and not overly pushy. They want to make sure you are making the right choices that make sense for you which is all you could ask for. Vincent was exceptional & very information about everything when buying out my lease. Highly recommend!
Jacob was awesome to work with.
Tony was exceptional in our new vehicle purchase!! Very friendly and not pushy!!
Bought a new 2026 hyundai elantra from this location in September. While started off good and there were able to help with being upside down on previous Hyundai and was able to get a 2026. Was not given information on extended warranty or pulse system that was added to contract without my knowledge until after I inquired after final paperwork was done and in possession of car. Grant it my fault for not thoroughly checking every single line item on contract, just shady dealings that I was not thoroughly explained what they were or information on either. The sales guy was running ... Read More Google - Nov 11, 2026
Grant was great, answered questions. Great experience.
Jacob Cronk was very helpful and informative! Made the purchase go very smooth!
Jacob was very very helpful and wonderful to work with. He did an amazing job and made buying the car less stressful!!
We had a great experience working with Chris R. last weekend while shopping for our new vehicle! He was kind, knowledgeable, and never made us feel pressured. He respected our timeline, took the time to understand what we were looking for, and helped us find a vehicle that fit our needs. We also really appreciated how efficient he made the entire process. After test driving, he was able to get us in and out of the dealership within just a few hours. Car shopping can sometimes feel overwhelming, but Chris made the experience easy and enjoyable.
Easy sales process. Best car purchasing experience I had. Thank you Tony!
Chris was very nice and friendly .
Nick was fantastic with our car purchase !
Very easy process, best car buying experience by far.
Quick, easy and the most pain free buying experience I've ever had! Tony Haas was great to work with and got us in and out as quick and easy as could be.
People are friendly and respectful. Easy to work with. They put up with confused customers. 😕
Grant gave us an excellent experience! 10/10 would recommend
Had an excellent experience with Grant! Helped answer all our questioned about purchasing a certified pre-owned EV. 10/10 service!
Megan was so nice and helpful throughout the entire process. She was very accommodating, patient, and made everything really easy. I really appreciate all her help and would definitely recommend working with her !!!!!
This review is overdue but this summer I purchased a new 2026 Kona and Anthony is the one who helped me. The entire time he was very professional and focused more on what my wants were rather than pushing me towards an option I didn’t want. I had a trade in and worked with both Anthony and his manager on reaching a solution that worked out for both parties. I’ve driven my Kona for 6 months now and had no issues whatsoever. I just wanted to say thanks even if a little late.
I also had my oil change and ... Read More Google - Nov 4, 2026
Jacob was incredible!
Chris was helpful, very knowledgeable, friendly- great experience! Thanks for basically spending the day with me and my daughter (via FaceTime on your own phone since mine was dead..). Appreciate your help getting us the perfect vehicle for her!
Poor management, there’s been 3 news in the last few months and they treat customers poorly.
Jacob is awesome
Natalie was very helpful while car shopping.
Vincent Johnson was so knowledgeable and helpful through the whole car buying process.
Great experience with Andrew Young buying the first car for our kid!
Chris Routhe sold us a used car and was simply the best. You can tell he loves cars, is personable and just wants to help out the customer. I’m only buying my cars from Chris for all of eternity.
Aaron Oliver was great. He was very attentive to our questions and made sure we had everything we needed to make a good decision.
Jacob was great and I’d recommend visiting him for your next car purchase!
Friendly Clean showroom Very appropriate sales lady; sorry, don't remember her name Car was ready
Jacob Cronk may be new to the business, but he knows his stuff!
I recently purchased a Palisade hybrid Calligraphy from Walser with working with Customer Service representative Matt Zugibe. Purchasing a car can be a bit stressful and the experience I had shopping and working with Matt was just the opposite. I felt no pressure and Matt made me feel comfortable and at ease. He also was a good listener which provided me the right direction in what I should look at and test drive. Lastly, his enthusiasm made the whole experience fun rather than a chore. I would not hesitate purchasing another vehicle through them.
Jacob! Thank you for hanging in there with me and providing excellent service 🙂
Very helpful and answered to all of our question with patience. Would definitely recommend anyone that is looking for a car to go there.
Overall we had a good experience. The price was on par with other dealerships. We are happy with our purchase.
I asked about what additional services needed to be scheduled for my vehicle at 60k miles. I was asked if I wanted the complementary car wash after my service. When I was went out the door I was not given any information about 60k services and only when I went back to ask about the car wash was I told it was suddenly out of service.
Tony was awesome to work with!
Jacob Cronk is super cool to collaborate with on purchasing a new car.
Wonderful & prompt customer service. I'm always impressed by the service I receive at this dealership
My experience purchasing a brand-new car from this Hyundai dealership started off well, as they have an exceptional inventory. Unfortunately, the experience that followed was extremely disappointing. Less than a week after purchasing the car, I began having issues starting my 2027 Palisade and the vehicle repeatedly displayed a hybrid system failure warning. The car ended up being at the dealership for 38 days before the issue was resolved. Throughout that time, no one expressed an apology or took meaningful accountability for selling me a brand-new vehicle that experienced such significant problems almost immediately after purchase. Customer service was so lacking that ... Read More Yelp - Oct 22, 2026
My experience purchasing a brand-new car from this Hyundai dealership started off well, as they have an exceptional inventory. Unfortunately, the experience that followed was extremely disappointing.
Less than a week after purchasing the car, I began having issues starting my 2027 Palisade and the vehicle repeatedly displayed a hybrid system failure warning. The car ended up being at the dealership for 38 days before the issue was resolved. Throughout that time, no one expressed an apology or took meaningful accountability for selling me a brand-new vehicle that experienced such significant problems almost immediately after purchase. Customer service was so lacking that ... Read More Google - Oct 22, 2026
Tony Haas was great!
Was great meeting with Tony. Very personable and a big reason we walked out with a vehicle today!!
Test drive and sale of vehicle were fine. Wouldn’t negotiate on price but it was fair to begin with. Manager comes over during talk and tells me they have been getting alot of calls about the vehicle to imply some sort of pressure. Wasnt really any pressure on financing or too bad on warranty stuff other than they do the common wrap everything into a monthly payment increase vs what is that warranty is actually going to cost you so you cant balance it clearly. Was a pre owned vehicle with rust proofing done and they still tried to ... Read More DealerRater - Oct 21, 2026
Beautiful atmosphere, very transparent service and sales areas and process. Chris was awesome and everyone I met was professional, positive, and helpful
Had excellent service during recent repairs I had done. Answered all my questions with patience and understanding.
Great experience buying my car here. Setting up an appointment was easy, and Tony was very responsive in getting my wife out to see the car afterwards and working around our busy schedule. I had a seamless experience working with other folks when Tony was busy; Jesse helped set up financing and Grant was able to help me finish the sales paperwork. I didn't feel pressured at any time during my car buying experience, which was a welcome change.
It's honored to Megan and Matt they are good salesman. Thanks you Abdiwahab Nor
Buying my first car I would have to make payments on and finding a good car made me nervous. But working with the group of people, Faith, Eric and Natalie, it was easy and the couple of little bumps in the road I thought was going to be a big deal, they made it not a big deal and I had no missed work or anything life events! I love my new GMC and glad I found this place to help me! Thank you!
Staff nice and friendly. But I never get my tire valve covers back even after asking.
Our purchase experience of our 2026 Tucson was handled professionally and efficiently by sales representative Megan. It was a very quick turnaround as we entered the dealership at about noon with a good idea of what we desired to purchase. We had no trade vehicle to handle. With Megan's help, we did a test drive and selected our Tucson from various choices that she presented. Since we live close by, we went home and submitted the financing paperwork online. This gave the dealership a chance to prepare the car for delivery. We arrived back at the dealership at 4:00 pm, went ... Read More DealerRater - Oct 11, 2026
If you're interested in a Hyundai, but you care about honesty and being treated with respect, then stay clear of Walser Coon Rapids and head to Buerkle Hyundai in Vadnais Heights. When my husband took our 2022 Tucson to Walser, they told him that the rear blinker was on the fritz because of water in our rear lamps, which they falsely claimed was "due to collision damage" and therefore "not covered under warranty." They charged us $127 just to look at our bumper, then gave us an estimate for almost $4,000 to repair a problem that their own ... Read More Yelp - Oct 10, 2026
If you’re interested in a Hyundai, but you care about honesty and being treated with respect, then stay clear of Walser Coon Rapids and head to Buerkle Hyundai in Vadnais Heights.
When my husband took our 2022 Tucson to Walser, they told him that the rear blinker was on the fritz because of water in our rear lamps, which they falsely claimed was “due to collision damage” and therefore “not covered under warranty.” They charged us $127 just to look at our bumper, then gave us an estimate for almost $4,000 to repair a problem that their own technician described as “already ... Read More DealerRater - Oct 10, 2026
I will recommend it to everyone and anyone around me. They were understandable and ready to help
I came in to buy a Palisade hybrid. Chris was great! I ended up getting a 2027, and it was still at sea. He kept me informed on its arrival. I scheduled an appointment to purchase the vehicle. When I showed up unfortunately Chris was not able to be there. Instead Matt was placed to do the paperwork. It was very rushed. The car had not been detailed like they said it would be. So they did a "rush" job cleaning it. Car was still dirty on the outside, wet, windows were full of smear marks, and a piece ... Read More Google - Oct 9, 2026
I would absolutely give this place 0 stars if I could. I brought my vehicle in for an oil change and to have a few things looked at. I explained that I have one of the most expensive warranties available, that my USB port for Apple CarPlay in my Palisade was broken, and that I occasionally hear a clunking noise when turning.
I was asked if I had a maintenance warranty or if I would have to pay around $87 for the oil change. I explained that I didn’t believe I had one and expected to pay for the oil change.
... Read More Google - Oct 9, 2026
Pleasant people and didn’t waste my time with things I didn’t need to know. We got down to business and arrived at deal quickly.
If I could give the service department a 0 star rating I would.
Completely manipulated and took advantage of my wife and lied saying that they told her it would cost $110 to look at a USB that was not working.
They absolutely did not ever tell her a cost and only said “anything not covered underneath warranty we will need to charge for.
She simply dropped it off for an oil change and brought up the USB that didn’t work when the vehicle is fairly new and we had the extensive warranty.
They used the “verbal agreement” excuse while having ... Read More Google - Oct 8, 2026
Was the best experience I have had purchasing a car. They didn't push me pirchase on all the usual dealer add-on products.
There was one major problem:I was given an offer on a lease deal which I accepted and put money down. Delivery was delayed for a couple of months and when my car arrived, the lease payment had increased by over $100. Bait and Switch?
I had several discussions with Nick over a two years before he called me with the vehicle I was looking for!
I had a great experience and smooth purchase process! The staff were friendly and were very informative with the whole experience of buying a new vehicle.
Took my vehicle into Walser's for a recall and got it back with scratches I believe they caused. They claim to have a video taken that shows the scratches before the service was performed but will not share it with me to verify the time it was taken. The scratches are exactly where they performed the recall service and very consistent with how the recall work was performed. Now they will not return my calls and will not respond to repeated efforts from Hyundai Customer Care. The scratches are minor but their location and identification is clearly linked to ... Read More DealerRater - Oct 2, 2026
The front and rear brake work on our 2019 Tucson was completed within the scheduled timeframe and was ready when promised. The bill was slightly higher than the original estimate, but the service associate worked to get the total closer to the estimate. I appreciated her efforts.
It was all a very good experience.. I love my new car. And that’s all I have to say.
They took care of my recall in a timely manner! They totally missed that my rear struts were leaking after I asked them to check them. My shop found the leak right away and I have photo proof of the leak.
Very easy process and Vincent handled everything we needed. Also took the time explained all the features.
I worked with Natalie twice over the last two years, and she was one of the best salespeople I’ve ever worked with. She was knowledgeable, friendly, and quick to respond to texts and emails. I test drove several models on each occasion, but I bought elsewhere because other vehicles better met my needs at the time.
None of that was a reflection on Natalie and the folks at Walser Hyundai, though. They’ll be hearing from me again in two years when my lease is up. Can’t recommend them enough if you’re in the market for a ... Read More DealerRater - Sep 26, 2026
Superstar service excellent service no match service people who works on a front desk. They are the excellent kids and boys and I love them and they are very helpful. Thank you very much. Doing good job.
Very Professional and Courteous. Never felt pushed. We really enjoyed working with the entire team.
Paper work process too long, half way gas filled for new car purchase, got low key battery light, dealer failed to replace new key batteries
Abdullahi was a helpful service advisor he helped me out a lot with my vehicle services
I was impressed with the cleanliness of the premises. The staff was amazing all around! From the sales staff, finance, reception etc. Communication from and between myself and sales was impressive! Well done!
Natalie with Walser made it an easy process for us to get an out of state vehicle
Arianna is the BEST! She is so helpful always has all the information i need when needing repairs.Elle was really nice and helpful too!
Biggest complaint is this: Did not receive actual papers copies of the purchase of the car and the extended warranty. It was only emailed. Now that I need to get the info it I look in my email box and it is all password protected. Just a ridiculous way out run purchase of a car
We knew the vehicle we wanted. Did not need financing. Had an appointment. Took 3 hours to complete the transaction, which feels excessive. People were very nice.
My only issue is the trouble I had to go to to prove that I was a veteran after I had provided my DD214 immediately. My SSN was on that paper and I still had to provide numerous documents to prove it was me because my name had changed.
Was very pleased with my sales person. She responded to me within a reasonable time every time I needed her.
Very easy to work with same sales representative throughout the whole process. All vehicke pricing was upfront, with any extra options explained and offered with reasonable costs.
Clean facility. Pleasant staff. Will recommend to friends and family that they visit this dealership.
Amazing staff and dealership! By far, the cleanest and friendliest dealership we have ever visited! Great selection of vehicles and knowledgeable sales associates! Love my our new Santa Fe and our current Palisade will only be serviced at this location because of the great staff they employ!
Best service best quality of people works there and I love that dealership. I will recommended everyone by Hyundai from Waser Con Rapper Dealership and I highly recommend recommended.
Excellent sales department but service department took 12 days to handle a bad tire warranty claim.
I've had quite a few issues with my Santa Fe and all I have to say is without Arianna (Ari) I would have had to sell my car. I could not get any help from Hyundai USA customer service. She helped me so much, she is an absolute gem who gives real customer service and cares about you. She saved a longtime Hyundai Customer and she deserves a big fat raise!
Sold me a car that needed a catalytic converter. Among other things. HYUNDAI TUCSON SPORT
Great salesman and frank in finance is awesome he made it so easy. It was so easy dealing with him.
Very nice people and very helpful. Everyone was professional and very pleasant. Questions were answered.
New car, electrical drain issue 2 days after purchase. Car towed to nearest dealership per Hyundai. Walser coon rapids said not our problem contact Hyundai. So they do not stand behind a new vehicle 2 plus weeks to get it fixed. zero communication from dealerships and had to escalate to Hyundai to get car fixed.
We specifically asked questions that we later learned that the salesman was lying about. We also took it to a mechanic, as they said we could do, and the mechanic charged us over $300 to say it needed over $7000 work. They advised us that it was in bad condition. By God's grace the ACH payment glitched or we would own that piece of junk.
Very courteous and helpful, I like that they wash my car for me when I get my oil changed
They were nice and very helpful. The girl was very knowledgeable. The place was clean and I had no problems. I didn’t have to wait very long.
The employees were very friendly and helpful. It was a great place to buy a vehicle as far as no pressure to buy from salesperson.
The dealership is new so is bright and clean. It appears well laid out and has amenities for customers that are designed to keep customers comfortable. The sales staff I worked with were very helpful and well educated about the vehicles.
I was greeted with a smile and welcomed to sit and relax in the lounge. The service agent came back to give me an update on my car when it was done. He was kind and knowledgeable. He didn’t try to pressure me into more service for my car, rather just suggestions. It was a fantastic experience.
Very efficient and timely manner on service! Friendly and very nice employees. Get appt very easy
We are very pleased with our purchase, thank you so much for helping us with everything. MATT WAS A WONDERFUL SALES PERSON. THANK YOU
Love the service reps, very good to us for years and now the 2nd car.
We were pleased with being able to leave a voice message when we called and someone actually called back! The person we talked to was courteous as was the one who met us at the Service area. It was a bonus that the car was washed. The only thing that wasn't in order was the passenger side mirror had gotten kinked out of place (not broken). We failed to do our part by checking before driving away so we righted it en route.
I test drove 2 vehicles. I was told Walser does not negotiate on the price, everything is up front. That tells me I don't get a military discount for being a Veteran, and if the vehicle has been on the lot for 2 months they won't negotiate that either. One star for not working with military vets.