If you’re interested in a Hyundai, but you care about honesty and being treated with respect, then stay clear of Walser Coon Rapids and head to Buerkle Hyundai in Vadnais Heights. When my husband took our 2022 Tucson to Walser, they told him that the rear blinker was on the fritz because of water in our rear lamps, which they falsely claimed was “due to collision damage” and therefore “not covered under warranty.” They charged us $127 just to look at our bumper, then gave us an estimate for almost $4,000 to repair a problem that their own technician described as “already a known issue on these guys.” We told them that this vehicle had never been in a collision, but they ignored us and falsely wrote on our invoice that collision damage was the cause of the problem. When I asked if a tear in the plastic (caused by a tire blowout 2 years ago) was the same thing as damage to the bumper, she confirmed that it was not. Nevertheless, she insisted that the technician had found a crack in the bumper when they looked under the car. That was their second falsehood. She offered to put it on the lift again, and when they checked again, behold, they found no damage to the bumper. The service manager admitted that the tear in the plastic could not possibly have affected the water in the center taillight (which is at the bottom of the hatchback), but she told me that a tear in the plastic could have caused the condensation in the taillight, because it had broken a seal, allowing water to enter. Another untruth, as it turned out. I later crawled under the car to personally have a look. The distance between the edge of the plastic and the underside of the bumper is so large that I can comfortably fit my hand behind it; it’s completely open at the top and bottom. If this is what Hyundai considers a seal, it’s no wonder that they have a water condensation problem. The service manager said that she would contact Hyundai to see if they would cover the center light. She said it would take about 24 hours to get an answer. The next morning, she texted my husband to say that they submitted the request to Hyundai the day before, “and they are still deciding if they are going to participate in helping with the cost of rear lamp assembly. Hopefully they will have some kind of decision for me today.” That was their last communication. I even emailed her the day after her text, saying how upset I was over the way we had been treated and expressing hope that they would make it right. But after getting caught in so many falsehoods, it appears they thought it was just easier to drop all communications. That’s when I made an appointment at Buerkle Hyundai, and (oh my) what a difference was that experience. I explained the problem and the damage to the plastic behind the tire, and they immediately offered to submit a goodwill request to Hyundai to cover the charge. They said they might receive an answer in 10 minutes, but it might take as much as an hour. What? You mean it doesn't take over 24 hours to get an answer from the Hyundai headquarters? (For those keeping score at home; that was untruth #4 from Walser.) After Buerkle submitted the request, Hyundai approved the repair in less than an hour. Buerkle had the part in stock, and the whole experience, from driving in, to getting approval for covering the cost, to repairing the problem, took less than 3 hours. Walser Hyundai charged us $127, and their only service was to treat us disrespectfully and feed us a pack of untruths. (I’m not sure what the industry standard might be for charging customers for falsehoods, but $127 seems kinda pricey.) Then they handed us a $4,000 estimate to repair a problem that they knew could have been covered by Hyundai, if only they would take the trouble to submit the request. Buerkle Hyundai fixed the problem in under 3 hours, and they threw in a free car wash and snacks. The total bill for the visit? $0.00. Walser has lost two customers.

I will recommend it to everyone and anyone around me. They were understandable and ready to help

Grant Lawson had great knowledge and helped us find a great car. Thanks Grant!

Jake was easy to work with. Smooth transaction.

I had the pleasure of meeting Grant this week during my search for a new SUV. He was knowledgeable, friendly, and easy to talk to. Communication was just right and there was no sales pressure. I would highly recommend both Grant and Walser!

Pleasant people and didn’t waste my time with things I didn’t need to know. We got down to business and arrived at deal quickly.

Tonight, on October 8th, I swung by the dealership to ask a quick question. As soon as I walked in, Vincent was there, ready to say hello and see if I needed anything. Since I was in the area, I asked about windshield repairs for my Palisade (which is a fantastic SUV). He suggested contacting Walser Auto Body, as they do offer that service. After that, he asked if there was anything else I needed. I mentioned I’d love a car wash if it was possible. He immediately said no problem and took the keys, leaving me to enjoy my freshly cleaned car. Vincent was great, and he really put the client first!

Was the best experience I have had purchasing a car. They didn't push me pirchase on all the usual dealer add-on products.

Tony made signing a new lease easy and quick. Would absolutely recommend if you’re in the market to buy or lease a new Hyundai.

Tony was very helpful and professional in getting us our new lease.

Jacob cronk.

Everyone is nice and speedy yet thorough

There was one major problem:I was given an offer on a lease deal which I accepted and put money down. Delivery was delayed for a couple of months and when my car arrived, the lease payment had increased by over $100. Bait and Switch?

I had several discussions with Nick over a two years before he called me with the vehicle I was looking for!

I had a great experience and smooth purchase process! The staff were friendly and were very informative with the whole experience of buying a new vehicle.